Payment, Shipping, and Return Policies
Payment Options
We currently accept Paypal, Visa, Mastercard, and American Express.
Normal Shipping
Shipping costs will vary based off the size and quantity of you order. We may add new shipping providers or change shipping providers as needed to assure you get your package.
For international orders note that there may be restrictions on some products, and some products cannot be shipped to international destinations. If we find that we cannot ship a product to your country we will inform you and reverse the charges for that product. If you have questions about what can be shipped to your country please consult your country's customs office.
Customs, Duties, and Taxes
The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
Return Policy
You may return items for full refund less shipping costs if returned to us within 10 days of receipt. Items must be unopened and in new condition and returned at your own expense.
You can also return items for store credit. Items must be unopened and in new condition and returned at your own expense within 30 days of receipt.
Wargames Factory reserves the right to not accept returns more than 30 days after receipt.
Payment Options
We currently accept Paypal, Visa, Mastercard, and American Express.
Normal Shipping
Shipping costs will vary based off the size and quantity of you order. We may add new shipping providers or change shipping providers as needed to assure you get your package.
For international orders note that there may be restrictions on some products, and some products cannot be shipped to international destinations. If we find that we cannot ship a product to your country we will inform you and reverse the charges for that product. If you have questions about what can be shipped to your country please consult your country's customs office.
Customs, Duties, and Taxes
The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
Return Policy
You may return items for full refund less shipping costs if returned to us within 10 days of receipt. Items must be unopened and in new condition and returned at your own expense.
You can also return items for store credit. Items must be unopened and in new condition and returned at your own expense within 30 days of receipt.
Wargames Factory reserves the right to not accept returns more than 30 days after receipt.