Payment, Shipping, and Return Policies
We currently accept Paypal, Visa, Mastercard, and American Express.
Shipping costs will vary based off the size and quantity of you order. We may add new shipping providers or change shipping providers as needed to ensure you get your package.
For international orders note that there may be restrictions on some products, and some products cannot be shipped to international destinations. If we find that we cannot ship a product to your country we will inform you and reverse the charges for that product. If you have questions about what can be shipped to your country please consult your country's customs office.
For information concerning shipping and delivery times please see our Frequently Asked Questions page.
Customs, Duties, and Taxes
The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
You may return items for full refund less shipping costs if the return is been arranged within 10 days of receipt. Items must be unopened and in new condition and returned at your own expense.
You can also return items for store credit. Items must be unopened and in new condition and returned at your own expense within 30 days of receipt.
Wargames Factory reserves the right to not accept returns more than 30 days after receipt.
The vast majority of packages find their way safely to our customers. However in the event of a package failing to arrive; the following is Wargames Factory LLC's policy. We will declare a package as lost after 6 weeks time from date of shipment. Wargames Factory LLC will provide proof of shipment by email at customers request.
After 6 weeks if the package has still not arrived we offer the customer two options:
- Wargames Factory will re-ship the order up to one additional time at no additional cost. If the order fails to arrive this second time we will not attempt a third delivery. Instead a refund will be issued.
- Customer may request a refund on their order.
Wargames Factory will not issue a refund on shipping in the case of delivery failing due to an incomplete or incorrect address supplied by the Customer while placing their order.
Anyone found to be abusing Wargames Factory LLC's Lost Package policy will be subject to denial of service on future orders. Abuse is defined as false claims and or an unreasonable amount of repeat claims.